About Us

Customer Returns Policy

We hope that you will be happy with your purchase from Bahrain Duty Free. However, if you have any problems with your purchase; we would be happy to ensure that every effort is made to resolve it as swiftly as possible. At Bahrain Duty Free, we offer a “No Quibble” exchange policy on most items within 7 days of purchase. We also work closely with our suppliers to ensure that our customers experience as little inconvenience as possible with supplier warranties on all items purchased from us.

Our “No Quibble” Policy

If you buy any item from us, and wish to return it within seven days of purchase for any reason; we are happy to offer either an exchange or store credit for the amount purchased. If you wish to return an item, all you need to do is contact our customer service team below. You need to have the original receipt; the item you wish to return should not have been used; have no damage; and needs to be in its original packaging. If you are living overseas; we can arrange for the item to be collected from you (at your cost) and delivered to our offices.

Unfortunately, we cannot offer our ‘No Quibble” policy on Rolex watches, underwear items or Gold & Diamond items purchased from us.

If you make a purchase from our departures store you may return it to our departures store or through our retail office. Similarly, if you purchase in our arrivals store you can return it directly to our arrivals store or through our retail office. Unfortunately we cannot accept the return of items purchased in departures shop in our arrivals store, or vice versa. This is due to VAT regulations in place in our arrivals store.

Returning Damaged / Non-Operating Items

If any item you purchase from us is damaged; or does not operate; Bahrain Duty Free are happy to ensure that the issue is forwarded to our suppliers as swiftly as possible in order to ensure that no un necessary inconvenience is caused to you as a customer. All you need to do is contact our customer service team, who will take control of the situation and inform you exactly how the issue will be resolved.

Our Customer Service Team Contact Details

Our customer service team can be contacted 24 hours a day by email at shop@bdutyfree.com or by telephone on +973 17303030. It is our aim to respond to all emails within 24 hours.