EXCHANGE AND RETURNS POLICY

We hope that you are happy with your purchase from Bahrain Duty Free. However, if you have any problems with your purchase, will are happy to ensure that every effort is made to resolve the issue as swiftly as possible. At Bahrain Duty Free, we offer a “No Quibble” exchange policy, on most items, within seven days from the date of purchase. We also work closely with our suppliers to ensure that our customers experience the highest standards of convenience and quality possible in regards to supplier warranty on all items.

Our “No Quibble” Policy
If you buy any item from us, and wish to return it within seven days of purchase for any reason, we are happy to offer either an exchange or return of the item purchased. All you need to do is contact our customer service team on the details below. You need to have the original receipt, the item should not have been used, have no damage, and needs to be in its original packaging. If you are living overseas, we can arrange for the item to be collected from you (at your cost) and delivered to our offices.
Unfortunately, we cannot offer our ‘No Quibble” policy on Rolex watches, undergarments items , Gold and Diamond items.
If you make a purchase from our Departures Shop you may return it back to our Departures Shop or through our Main Office. Similarly, if you purchase an item in our Arrivals Shop you can return it directly to our Arrivals Shop or through our Main office. Unfortunately, we cannot accept the return of items purchased in the Departures shop at our Arrivals shop, or vice versa due to VAT regulations in place applicable for Arrivals Shop.

Returning Damaged / Non-Operating Items
If any item purchased from us is damaged, Bahrain Duty Free is happy to ensure that the issue is forwarded to our suppliers as swiftly as possible to ensure that no unnecessary inconvenience is caused to the customer. All you need to do is contact our customer service team, who will assist and guide you of how the issue will be resolved.

Our Customer Service Team Contact Details
Our customer service team can be contacted 24 hours a day by email at info@bdutyfree.com or by telephone on +973 1730 3030. It is our aim to respond to all emails within 24 hours.